A Legacy of Positive Pool Reviews
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We purchased our pool from Pools Plus LLC and Jim Burkhart (owner) knows pools and does a wonderful job. Jim and or Wayne (construction manager) came to our house every day work was scheduled for discussions with the subcontractors and to keep us informed on what was happening with the project. Our pool was completed in 24 days! Yes we said 24 days! All subcontractors Pools Plus LLC used on our project were top notch. We absolutely are 100% satisfied and highly recommend Pools Plus LLC. Thank you Jim and Wayne for making our pool a reality!
Janice
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All in, with record rainfall in 2021, they kept the project on track as best as possible. Project manager was readily accessible, kept us informed, and arrived promptly at scheduled meetings. Our pool is the gem of our yard. Weather permitting, we’re in the pool every day. Can’t thank Pools Plus enough for making our backyard feel like a resort!
B. Beadles
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Thank you Jim for a fabulous pool building experience! And thank you to all the crews that worked on it! I have heard stories from friends who signed with other pool builders, and things did not go well, (example: delays, leaks, unexpected costs, poor workmanship) but we had none of those! We met Jim years back through kids, sitting in bleachers, watching basketball games, and listening to his stories about pool building. He has a ton of experience going back decades, both here and Arizona. He knows what works and what doesn’t. When we finally decided to build a pool, even though we were pretty sure we’d sign with Jim, we did our due diligence and interviewed 3 other pool builders, all of whom came highly recommended. One of the most striking differences right from the start was how quickly we could meet with Jim, and how quickly we could get a quote. He met with us within a couple days, and we had a quote by the end of our 2-3 hour meeting. With the others, we had to wait weeks to meet with them, and there were multiple meetings. For some, we had to meet at their store. After the first or second meetings, we sometimes waited a month to get a quote. The information in the quotes was often vague and left us feeling that we were vulnerable to additional costs along the way, or feeling unsure of what grade of materials we were getting. As both of us are engineers by training, we looked at the costs/risks/benefits and decided to sign with Jim. His price was in line with the other, and we felt comfortable we were not going to be surprised with additional costs along the way. They dug January 10 and we were jumping in the pool February 28. Seven weeks to the day, just like they stated in the contract! We had a fair bit of rain in January and February, but they were able to schedule and work around it. The workmanship and attention to detail was tremendous. I think Jim knows who the best in the business are, and only lets those work on his pools. The only surprises along the way were the speed at which everything came together, and the extras that were thrown in. It is obvious he takes a lot of pride in the pools that Pools Plus builds. It’s been 6 months since we jumped in. All the other little stuff got completed, such as deck finish and pool school, even as things were shutting down due to Covid 19. Along the way, a few things broke, or didn’t work as designed. Those all got fixed or quickly replaced at no charge. I waited to write this review so I could include information on follow up service from Pools Plus, and this has been outstanding also. The pool looks amazing. We have the in-floor cleaning system, ozone system, and UV system. The pool stays really clean, which is very important to us. I am so grateful we had a wonderful pool building experience, and have such a beautiful pool to enjoy this summer. Again, thank you!
Description of work: New pool with spa, PCC 2000, Ultimate Spa and Wet Edge Brilliant Blue
Donna P.
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Great work. We have a beautiful pool and their after-sales service is great. They know their products, how to repair and maintain them. I live in Victoria and choose Jim over all others.
Description of work: New Pool, PCC 2000
Ralph S.
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After researching numerous pool companies my wife and I decided to go with Pools Plus and we are SO glad we did. As with all construction jobs I was a bit anxious with how this project would go. That anxiety diminished after day one of the project start. Jim and Jason know exactly what they are doing. While nothing in life is perfect these guys made it as close to that as possible. Our backyard turned out amazing. And if you decide to do a grill/bar area (highly recommend), again you will not be disappointed. The teams they use for every area of the project are top notch! Do yourself a favor and stop looking elsewhere and just go with Pools Plus. You'll save yourself time, headache, and money.
Description of work: New Pool, PCC 2000 and Outdoor Kitchen and pool cabana/bar Area
Drew N.
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I've previously reviewed Pools Plus to say how pleased I was with the initial pool building process. One of the reasons we choose them was their warranty, and I'm delighted to report that not only did they respond quickly with a recent warranty repair, they also introduced us to a firm we can use for weekly service. Here's what happened. One day earlier this winter the heater turned itself on. Luckily we were home and noticed, and turned it off. Then the next day it turned itself on again. Slightly spooked, we immediately contacted Pool Plus and they scheduled a warranty repair for us. Two working days later, the repairs were complete. Since the repair, we've used the heater several times in late winter, early Spring, and all has been well. Also, although we had been cleaning, brushing the pool ourselves, we learned the repair company services and cleans pools regularly, and is trained on our equipment. Great to know we have a trustworthy pool service available! I continue to be grateful we chose the folks at Pools Plus. We've just passed our one year anniversary --> the pool looks gorgeous and we use it as often as we can.
Description of work:Great warranty service
Robin P.
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As we learned as first time pool builders, the process gets very messy - very fast. Initial frustrations stemmed from not understanding that things have to get worse before they get better. Although the process included different phases executed by different contract specialties, we were pleased with the professionalism of the finish products during the interim phases, and ultimately the final product. Looking back the sequencing of events didn't always make sense until after they had been completed. The message I am attempting to communicate is that building a pool and complete backyard takes time - multiple skilled workers with varying skills - enough contiguous days of good weather - patience - and trust. Pools Plus is a trusted company that delivered on there promises. I would use them again personally, and have recommended them to friends already. Wanted to put in a pool for some time. Researched about 4 companies. Pools Plus was a stand out from the start. Jim came over and during consultation designed our pool to our specifications. Once we got our financing in order, we chose Pools Plus to not only build our pool, but to do our entire backyard (including a patio, outdoor living room, and the corresponding landscaping). We decided to go with the larger "Ultimate" spa (including the additional features) as well as the upgraded interior finish and self cleaning system for both pool and spa. Very Pleased with the finished product. It has transformed our home into a family vacation in our backyard.
Description of work: New Pool and Spa, PCC 2000, Ultimate Spa and shade arbor
Kathryn P.
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There are many great aspects to this project. Jim has extremely strong knowledge about engineering-side pool construction. Jim ensured a well-communicated, smooth and timely building process, his design is truly beautiful, even more impressive considering his deep engineering knowledge. Jim definitely put his best effort on this pool, he checked in almost everyday during construction, gave multiple updates throughout the day at important steps. Another big thumbs-up to most of Jim’s partners: these sub-contractors are awesome! They worked hard and fast while minimizing expected messes; We owe our backyard haven to Jim's experienced design, aesthetic, and practical recommendations - he's a rare breed of expert whose professionalism is apparent from his communication, knowledge, accountability, and high standards.
Madeline
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We're over the moon with our pool, patio extension, and storage structure with Pools Plus (Jim Burkhart), it’s been our best experience with a contractor. There are many great aspects to this project, and here are a few things that we value the most. Jim has extremely strong knowledge about engineering-side pool construction. From pool drainage systems, in-floor cleaning systems, flow control systems, all the way to wireless app control. As first-time pool owners, we are lucky to have Jim explain everything about the pool to us multiple times throughout the process. He also provided the designs and timelines that fit perfectly to our budget and expectations. As we iterated 10+ times on the design over a short timeframe, Jim ensured a well-communicated, smooth and timely building process, his design is truly beautiful, even more impressive considering his deep engineering knowledge. We had a tropical storm at the beginning of the project, followed by extremely hot weather for a month. Jim definitely put his best effort on this pool, he checked in almost every day during construction, gave multiple updates throughout the day at important steps. He went above and beyond with our drainage and built an extra thick pad for the pool equipment. Jim didn’t sacrifice anything for the best quality of the pool that Pools Plus can offer. Another big thumbs-up to most of Jim’s partners: these sub-contractors are awesome! They worked hard and fast while minimizing expected messes; Jim is frequently on-site QC-ing nearly every aspect of the build, and any requests/corrections are promptly actioned. We owe our backyard haven to Jim's experienced design, aesthetic, and practical recommendations - he's a rare breed of expert whose professionalism is apparent from his communication, knowledge, accountability, and high standards.
Description of work: New pool with spa, PCC 2000, Indigo Blue Interior Finish, pool cabana, patio cover extension with stucco columns
Madelyn
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Let's be honest, building a pool is never a smooth experience. That being said, there are several pool builders in Houston that will build you a great pool but few will stick by you through the thick and thin of the experience. Pools plus not only built us the most amazing beautiful pool but also helped keep us on schedule and within our budget. We honestly can't say enough good things about Jim and his team! From the beginning they worked with us to design a pool that was beyond our expectation. Not only did they build us the pool of our dreams but they also helped us find a way to finance it. We researched several pool companies when we decided to make this investment and we are very glad we went with Pools Plus. If you want a company that will design and create the pool of your dreams, choose them....you will not be disappointed. Check out the link below to watch the timelapse video of our build! Thank you again Pools Plus!
Description of work: New Pool, large rock waterfall,
Renee S.
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Pools Plus installed our pool in 2015 and the service and reliability continues to shine. They are helpful with information and quick to respond to our calls or emails. Anytime Pools Plus initiates a warranty claim, Pentair (pool equipment company) addresses the issue promptly. Not one nightmare experience! Our home flooded due to Harvey and Pools Plus cleaned up and restored the pool's finish as soon as they could get to our backyard. If only we could have lived in our pool after the flood! Our home was a disaster but the pool looked immaculate. I can't thank this honest, dependable company enough for the continued great customer service (even 3 years later).
Description of work: New pool with spa and Shade arbor, Pool restored after Hurricane Harvey
Nicole S.
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For us building a quality pool was an exciting, yet anxious process. This is the reason we chose to partner with Pools Plus to build our pool. Jim Burkhart came to our house on several occasions to discuss the design, water features, water technology, pool finishes, etc. He was thorough, he generated a 3D rendition of what our pool would look like and offered what I believe to be the best value for a pool. One of the key points in our decision-making process is that Mr. Burkhart understands the ins and outs of pool constructions and we wanted to be at ease with the entire process and he delivered. Construction started on October 23, 2017 and we had a beautiful pool the first week of December. We were informed throughout the phases of the construction process, and we felt they did a good job. Overall, we are satisfied with Pools Plus and are grateful with their help in giving us an awesome pool which I’m sure will have long lasting enjoyment for years to come!
Description of work: New Pool and spa PCC 2000
Ken H.
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They show up when they say they will. We had to do the pool in stages, depending on where we were on the overall home construction. When they worked, they were fast and neat. They cleaned up after each stage. They did what they said they'd do. The finished pool is beautiful. I would highly recommend them. Description of work: New Pool and Spa, PCC 2000
Hans G.
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The pool and spa turned out fantastic. Jim turned our concept sketches into a beautiful 3D rendering so that we could see what we would get. The construction crews were safe and left the job site (our home!) in good shape each night when they left. Our house is old, so we "found" our sewer line and a stray water line during our dig put Pools Plus just relocated them and kept on working. His Construction Manage helped us get through all of the hoops and hurdles on the permitting since we were closing out after Harvey and it was pretty crazy with the city at that time. There were a few things that we noticed that were not done right, but they were corrected - a sign of a great contractor.
Description of work: New Pool, Spa and PCC 2000
James W.
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The installation was done very professionally. The final product was absolutely beautiful. With the heater we could use almost year round and the spa we definitely used year round. The lighting effects matched the mood of the evening and could easily be changed with the remote control.
Description of work: New pool with spa, PCC 2000
John O'l.
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Friends… Recently I employed the services of James Burkhart of Pools Plus. James provided outstanding services while he worked on my broken FastLane swim system. We replaced the power unit and got it working. Now I am back swimming and I am thoroughly enjoying the same. He also performed much needed service call on my PCC 2000 cleaning system that was in disrepair. Now my pool is clean again every day. James kept his word on getting the work done on schedule and to my satisfaction.
Description of work: We replaced the complete power unit on Endless Pools Fastlane Swim System, 10-year-old competitor pool. No return calls from builder or any other service companies. Small pool and spa PCC 2000, Pebble sheen Interior Finish, and screen room. We diagnosed and repaired his Paramount PCC 2000 in-floor cleaning system during one of our visits.
Vijay D.
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We love our pool created by Pools Plus – from the design of our Ultimate Spa and Pool to the great pool equipment that keeps our system running great. Friends and family love coming over and enjoying our pool whether it is for an evening in the hot tub or a Polar Bear plunge in the winter. Thank you Pools Plus for doing a great job.
Description of work: New pool with PCC 2000, Ultimate Spa and Wet Edge Aqua, Patio cover and large outdoor kitchen.
Donnie M.
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I’ve owned several homes with pools, but this is the first pool I’ve had built. I would like to say it was all rainbows and butterflies, but there were some hiccups along the way (as with all large projects). However, Jim (owner) and Chad (foreman) did their best to work through the issues, and the final product is awesome. From the first day I called Pools Plus, Jim was accessible and responsive to my questions and requests. This was very important as I was working out of town for most of the construction phase. Jim is very knowledgeable on pool design and code requirements and makes sure he exceeds safety and design standards. We use the pool almost every day and have invited many friends over to enjoy it with us. They all say how amazing it is. We have a resort in our backyard and Pools Plus made it possible. I thoroughly enjoyed working with Jim and Chad. If I ever need to build another pool in the Houston area, Pools Plus will be my first call.
Description of work: New Pool with spa, Ultimate Spa, Large Rock waterfall and Fire Pit
Jason W.
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They built a beautiful pool in my backyard and has always been very responsive to after service request. Highly recommend.
Description of work: New pool with spa and PCC 2000. A great pool company
Suhyun A.
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The pool and patio are beautiful and of very high quality. Pools Plus did a great job in design and construction. Subcontractors are excellent.
Description of work: New pool and spa with large rock waterfall patio decking, and a fire pit
Mitchell C.
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8 or so months on from having our pool and patio built, we are thoroughly enjoying the summer with the fantastic pool and patio that we have in place - truly a backyard oasis. Everyone who has come to visit has commented how amazing our backyard is - and we couldn't agree more. Looking back on the build, we had a few challenges but all in all the pool construction was a good experience and Jason is a great project manager. Jose (Decks Plus) and his team did an amazing job with our covered patio: we had a special request to match the brick with that already on our house but this particular brick was discontinued. We tracked down the last remaining pallet of the brick and Jose worked with us to go collect the brick and keep on track with the build. All in all 39 days from start to finish of construction, with some bad weather thrown in, was truly impressive and we love the end result! One constructive criticism we have is re pool school: there was a lot of new equipment and instructions to take in. I think it would be good if pool school was conducted in 2 halves: a first session to introduce new pool owners to everything and then a follow up second session maybe a month later to answer any questions. We had to bother Jason a couple of times are we weren't sure about valve positions and spa draining into pool, etc. All in all a great experience working with Pools Plus and we have already recommended both Pools Plus and Decks Plus to many people.
Description of work: New Pool with spa, PCC 2000, Patio Cover, Fireplace and outdoor kitchen
Jennifer R.
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We had Pools Plus design and install our pool nearly 5 years ago in Fulshear - so thought I would add a follow up review. The initial design and installation went quickly and as promised - not like so many of you hear about contractors that take such a long time to complete. Now 5 years later - the pool is still performing as expected. We have had a few minor repairs but most were covered by warranties and nothing major. Our waterfall feature is such a major attraction as is our spa and beach entrance. We have had hours of fun with us and the kids and grandkids (and the dogs of course!). Thanks Pool Plus!!
Description of work: New Pool, PCC 2000, Large Grotto rock Waterfall, Endless Pools Fastlane
Ken H.
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Pools Plus is who you want for installation of an Endless Pool Fastlane. I have tried other swim jets, but they were all awful. I could not find anyone in Austin to install a system for me. Jim Burkhart brought the crew from Katy and installed in a couple of days. It is aesthetically pleasing and absolutely what I wanted. Great Job.
John B.
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Building a pool is a messy process, but Pools Plus minimized the mess and made it the best experience for us. We can't say enough how much we love our pool and how much it has changed our quality of family time while enjoying our beautiful pool and patio. Thanks again! We love it!!! Pools Plus built us our dream pool and transformed our backyard into our own personal oasis. It more than exceeded our expectation in the quality and service. We would definitely use Pools Plus again to build our next pool. We are in love with our backyard! Thank you Jim and Jason for delivering a beautiful pool and outdoor patio!
Description of work: New pool with Spa, PCC 2000, Patio Cover with Outdoor Kitchen and fireplace
Carolyn T.
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"We love our pool created by Pools Plus – from the design of our Spa and Pool to the great Pool Equipment that keeps our system running great. Friends and family love coming over and enjoying our pool whether it is for an evening in the hot tub or a Polar Bear plunge in the winter. Thank you Pools Plus for doing a great job."
D. Myers
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