A Legacy of Positive Pool Reviews

Back in January 2016, my wife and I embarked on a journey (and I would like to stress this word) on selecting a company to build a new pool and spa for us. We really had nothing in our backyard at the time except grass so we were looking for something which would aesthetically enhance our backyard as well as provide fun for our children for many years. We began reaching out to several pool builders who service the Katy area. We met with 3 different pool builders over about a week period. I would highly suggest spreading these meetings out over several days and don't try and meet with multiple builders in the same day. You will be exhausted after that day for sure. Jim Burkhart from Pools Plus was the last builder to meet with us and boy did we save the best for last. The second builder we met with treated us like another number on a spreadsheet and it didn't seem like they really needed or wanted our business. The first builder we met with made every attempt to gain our business but the price was just not right for what we were wanting to spend. Now back to Jim. Jim came in our kitchen and sat down with us. You could tell he had done this many times. He began walking through his presentation, and yes he had a presentation, and proceeded to blow us away with his knowledge of pools and everything you could ever want to know about pools. Buying a pool is much like buying a car in that you have to select all the bells and whistles but as you do the price goes higher and higher. You really have to decide between different quality of products like decking, copying, tile, etc, different products to keep your pool clean, etc. Jim helped us with his past experience select what he thought would be best for our pool and what might not make sense or wasn't worth it. My wife and I left the meeting with Jim knowing he was the one. Between price and overall knowledge, Pools Plus by far took the cake. We liked how Pools Plus had most of what we wanted in their “pool package” and any upgrades were easy to understand the price and we didn’t feel there would be any surprises. Jim provided all his documentation on a nice and neat flash drive. In this technological day and age, this was refreshing to not have to juggle pages of material. My wife and I sat down that night and reviewed much of the documentation and material Jim provided and decided to move forward with the project. The construction manager called daily to follow-up on how things were going and was always accessible if we had questions or concerns. One thing to remember is when they start building, you might say to yourself that you just want your yard back to normal because it is kind of chaotic but just remember the end goal and the beautiful pool and backyard you will have once it is all done. Another frustrating part of the process is the weather. Be prepared to have days where it rains and work cannot be done. We had a few such days but just be patient with the process. Pools Plus is prepared for these days and will even come out and flash gunite where they dig to prevent mud and water run-off. Also, be sure to review the plan and process with your neighbor. Their yard will be impacted and with delays and all it can seem like a long time. Ensure they understand you will repair all damage and in a timely manner. Once the pool was complete, my wife and I were blown away. Our backyard had been transformed from a patch of green grass to an oasis. Please take a look at the pictures. Pools Plus rose above and beyond our expectations. As with any large construction projects we had a couple issues. The first issue was a couple months after the pool was complete part of our decking looked like the stamped concrete had lost patches of color. Pools Plus came in and redid the entire stamped concrete so it would look uniform, they didn’t just fix the area in question at no charge to us. We are beyond happy with the dedication to the quality of product they deliver and the pool and decking is beautiful, just what we wanted. I feel this is the key part of Pools Plus that should stand out, even after they were essentially done with the project they resolved issues that arose to ensure our satisfaction. If you choose to begin the journey of building a pool, Jim, the team at Pools Plus are a partner you can trust and rely on.
Description of work: New pool and spa, PCC 2000